Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at FOOD PROCUREMENT SERVICE IBERICA SA (http://h00bqp-jj.myshopify.com/). The following policy outlines the terms and conditions that constitute our Shipping Policy for all keychains, luggage tags, cartoon card holders, and small accessory orders.

1. ORDER PROCESSING TIME

All orders are processed within 1 to 3 business days (excluding weekends and official holidays in Spain) after receiving your order confirmation email. You will receive another notification when your order has been dispatched with tracking details.

High-Volume Seasons: During promotional sales, holidays, or peak shopping seasons, order processing may take slightly longer (up to 4–5 business days).
Order Modifications: If you need to make changes to your shipping address, please contact us immediately at [email protected] before the order is dispatched. Once shipped, address modifications cannot be guaranteed.

2. SHIPPING RATES & ESTIMATED DELIVERY TIMES

We ship locally across Spain, throughout the European Union (EU), and to selected international destinations. Shipping charges for your order are calculated and displayed at checkout.

Domestic Shipping (Spain - Peninsula & Islands)

Destination	Estimated Delivery Time	Shipping Cost
Spain (Mainland Peninsula)	2 – 4 business days	€2.99 (Free on orders over €25)
Balearic & Canary Islands, Ceuta & Melilla	4 – 7 business days	€4.99

European Union (EU) Shipping

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard EU Courier	4 – 8 business days	€5.99 (Free on orders over €40)
Express EU Courier	2 – 4 business days	€12.99

Rest of the World (International)

Shipping Method	Estimated Delivery Time	Shipping Cost
International Air Shipping	8 – 15 business days	Calculated at checkout

Note: Delivery estimates begin from the date of package dispatch, not the time of order placement.

3. ORDER TRACKING & CONFIRMATION

When your package ships, you will automatically receive a Shipping Confirmation email containing your tracking link and tracking number.

Please allow up to 24 to 48 hours for tracking information to update on the carrier’s system after receiving your shipping confirmation.

4. CUSTOMS, DUTIES, AND TAXES

Orders within Spain & EU: All purchases shipped to addresses within Spain and the European Union include applicable VAT (Value Added Tax). No extra customs fees apply for deliveries within the EU single market.
International Orders (Outside EU): FOOD PROCUREMENT SERVICE IBERICA SA is not responsible for any customs clearance charges, import duties, tariffs, or local taxes applied to your package upon arrival in your country. All import fees are the responsibility of the buyer.

5. INCORRECT ADDRESSES & UNDELIVERABLE PACKAGES

Please review your shipping address carefully prior to finalizing your checkout.
If a package is returned to us by the carrier due to an invalid, incomplete, or incorrect address provided by the customer, the customer will be responsible for the reshipment fees.

6. LOST, DAMAGED, OR STOLEN PACKAGES

FOOD PROCUREMENT SERVICE IBERICA SA strives to ensure your accessories arrive safely. However, we are not directly liable for packages lost or damaged during transit once confirmed as delivered by the postal carrier.

Damaged Items: If your order arrives damaged or if an item inside is missing, please capture photo proof of the packaging and contents and notify us within 7 days at [email protected]. Save all box materials and damaged goods for verification.
Missing Packages: If your tracking info displays "Delivered" but you have not received your parcel, please check with household members, neighbors, or your local postal branch before contacting customer service.