Refund policy

RETURN AND REFUND POLICY

Thank you for shopping at FOOD PROCUREMENT SERVICE IBERICA SA (operating via http://h00bqp-jj.myshopify.com/). We hope you love your new cute keychains, luggage tags, and cartoon card holders!

If for any reason you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.

1. 14-DAY RIGHT OF WITHDRAWAL (EU REGULATION)

Under European Union consumer law, customers residing in the EU have the right to withdraw from their purchase within 14 calendar days of receiving the order without providing any specific reason.

In addition to your statutory rights, we offer a total 30-day return window from the date you receive your items to request a return under the conditions outlined below.

2. RETURN ELIGIBILITY & CONDITIONS

To be eligible for a return, please ensure that:

  • The items (keychains, luggage tags, card holders, etc.) are in their original, unused condition.

  • All original packaging, tags, protective films, and accessories are intact.

  • You have the receipt or proof of purchase.

Non-Returnable Items:

  • Products that show clear signs of wear, damage caused by improper use, or modifications.

  • Custom-printed or personalized accessories (if applicable).

  • Items marked as "Final Sale" or clearance products.

3. HOW TO INITIATE A RETURN

  1. Contact Support: Email us at [email protected] within the return timeframe. Please include your order number, the item(s) you wish to return, and the reason for return.

  2. Return Authorization: Once approved, we will provide you with the return instructions and the correct shipping address.

  3. Ship the Item: Pack the item securely in its original packaging and send it back to our registered address in Madrid:

    FOOD PROCUREMENT SERVICE IBERICA SA

    C. de Eraso, 1, Salamanca

    28028 Madrid

    Spain

Note: Packages returned without prior authorization may not be accepted.

4. SHIPPING COSTS FOR RETURNS

  • Customer Responsibility (Standard Returns): If you are returning an item due to change of mind, size/color preference, or buyer's remorse, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

  • Damaged or Incorrect Items: If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of receipt with photo proof at [email protected]. We will arrange a free replacement or cover the return shipping cost for a full refund.

5. REFUND PROCESS

Once we receive and inspect your returned package, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card issuer. It may take some time before your refund is officially posted. If you have done this and still have not received your refund, please reach out to us at [email protected].

6. EXCHANGES

The fastest way to exchange an item (e.g., swapping for a different cartoon card holder or keychain style) is to return the original item for a refund and place a separate new order on our website.

7. CONTACT INFORMATION

If you have any questions or require assistance with returns and refunds, please contact us: